Contact Us
Contact Us
We're Here to Help.
Have a question about a Tervoltor™ product, an existing order, shipping, a return, or your shopping experience? Our customer support team is available to help you find the information you need.
Choose the Support Option That Works for You.
For faster assistance with an existing order, please have your order number and the email address used at checkout available when contacting us.
Email Support
Contact our customer service team for product, order, shipping, return, or general store questions.
Phone Support
If you prefer to contact us by phone, you can reach our customer support team using the number below.
Service Hours
Our customer support team is available during the following customer service hours.
Contacting Us About an Order?
Providing complete order information in your first message can help our team identify the relevant purchase and understand your request more efficiently.
Please Include:
- Your order number, if available
- The name and email address used for the order
- The product or item involved
- A short, clear description of your question or concern
- Clear photos if an item arrived damaged, incorrect, defective, or incomplete
Tell Us What Happened.
The information needed to review a request may depend on the type of issue. Providing the relevant details from the beginning can help make the support process clearer.
Product Concern
Tell us which Tervoltor™ product is involved and describe the concern as clearly as possible. Include photos when they help show the issue.
Shipping Concern
Include your order number, tracking information if available, and a brief description of the delivery or tracking issue.
Order Information
For questions about order details, changes, or other purchase information, include the email address used at checkout and your order number.
Contact Us Before Sending Anything Back.
If you are considering a return, please review our Return & Refund Policy and contact customer support before sending an item back.
This allows our team to review your request, provide the applicable return instructions, and help prevent an item from being sent to an incorrect location.
A Simple Process
Check the applicable Return & Refund Policy and product-specific requirements before starting.
Send us your order number, the item involved, and the reason for your request.
Wait for the applicable return instructions before sending your item back.
Package the item carefully and follow the instructions provided for your approved return request.
Customer Support Throughout the Day.
Our team reviews customer inquiries during customer service hours. Response timing may vary depending on inquiry volume and the information needed to review your request, so including complete order details can help us assist you more efficiently.
Customer support availability during our stated service hours.
Have Your Order Details Ready.
If your question relates to an existing order, providing your order number and a clear description of the issue in your first message can help our team understand your request more efficiently. For product concerns, clear photographs may also help us review the situation.
Business Information
Official company, registration, website and customer support information for Tervoltor™.
Tervoltor™
Shanghai Zhonghexi Network Technology Co., Ltd.
Zhang Beibei
8:00 AM – 10:00 PM
91310117MAEFBXJR8M
Building 1, No. 139 Rongmei Road, Songjiang District, Shanghai